Returns & Exchanges

Exchange Policy

All items exchanged must be in their original condition with the original packaging, instruction manuals, warranties and tags and must be returned within 30 days of receipt. If the item was ordered as a set it must be returned as a set. Embroidered items cannot exchanged. Laundered garments and footwear showing visible wear are not exchangeable, unless they are defective. All shipping/processing charges on exchanged packages must be prepaid.  We will, however, send back your exchange item with no additional shipping/processing charge. Please allow 14 business days for us to receive and process your exchange. We suggest you return the package using a courier who will provide proof of delivery.

Return Policy

All items returned must be in their original condition with the original packaging, instruction manuals, warranties and tags and must be returned within 30 days of receipt. If the item was ordered as a set it must be returned as a set. Embroidered items cannot be returned. Laundered garments and footwear showing visible wear are not returnable, unless they are defective. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package. Please allow 14 business days for us to receive and process your return. We suggest you return the package using a courier who will provide proof of delivery.

How to return a product to us

At Scrub Pro Uniforms our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned for any reason within 30 days of purchase. You can visit our location(s) to exchange or return your item(s) or return by mail. Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles.

Shipping and handling costs are not refundable.

To assure proper credit, all returns are subject to inspection upon receipt.  Simply mail it with your receipt by using the return shipping information provided here. Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless item is manufacturer defective when shipped. Ship exchanges and returns to the address below.

Scrub Pro Uniforms
Attn: Online Orders
8801 Kelso Drive
Baltimore, MD 21221